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Email Support

WebMail gives you access to your email from anywhere in the world. All you need is an Internet connection and a web browser, for example (Internet Explorer, Netscape or Mozilla Foxfire). Go to and click on Email Login on the right side of the screen, or go directly to the webmail URL at

Once you get to our webmail site, simply enter your email address on the first line, password on the next line click logon to view your email through our web based mail program.

Connect to the internet. Open your browser (Internet Explorer or Netscape) In the Address Line type: Press Enter A Login Screen will appear Enter your email address: Personal login – username (first part of your email address) Note: Virtual mail users must type in the complete email address (example: Enter Your Password: (will display as bullets) Select the Login Button DO NOT CHECK log me on automatically from this computer if you are a guest at someone’s computer. This may compromise the security of your email.

Compose, send, reply, forward, and delete/purge

Read mail - click once on the email that email will open, to return to the inbox just click on the Inbox to the left.

Forward or reply – Click once to open then click (Forward) or (Reply). If you choose reply the senders address will appear if you choose forward you will need to type in the address you want to forward the email to then click send.

Compose – Used to create a new email

View and Release any messages that StarVision’s junk mail prevention filters may have stopped. After 12 hours in Quarantine, these messages are deleted. StarVision’s anti-spam protection will “trap” messages that meet spam or virus definitions. You can release wanted mail by putting a checkmark next to the message and selecting release: Open the message and WHITELIST a specific address; Viruses cannot be released; Quarantined messages clear in 3 days.

See SETTINGS tab to customize Anti-Spam settings.

Add your personal address book for use in the webmail compose feature.

Set additional filter rules to block email that is not filtered by StarVision.

For password change or set forwards. Note: To change passwords or set up a forward you need to login to your Internet account at

Use this to end your WebMail session and return to your browser screen.

Delete & Purge Email
Place a checkmark ( next to the mail you wish to delete. Select delete/undelete. Select Purge Deleted Messages Mail can be undeleted and will remain in your box until it is “purged”. If you want to permanently remove the email, select purge after deleting (above). If you have a lot of pages of email you might need to try deleting and purging one page at a time.

Support Note: Pop-Up Blocker software will interfere with the use of WebMail. If the Compose features, does not open, this is most likely because you have a pop-up blocker enabled.

We recommend you leave a copy of the message at the “post office” if you are ( Traveling) you can then ( Download a copy ) of it when you return to work or home if you need a ( Permanent Record.)

Large Attachments

One issue people should consider when sending a file attachment is the connection speed used by the receiver. For receivers with a broadband connection this isn’t usually an issue but for dial-up it is.

If you send a 5MB attachment to someone with a 56kb connection (dial-up) it’ll take them at least 12 minutes or more to download it and they still might not be able to download it completely. They might be willing to spend that amount of time online, depending on the importance of the attachment.

There’s no direct way for a sender to know the download speed of the receiver. If you have a dial-up connection you can ask people to send smaller attachments where possible but also have to accept that the slower connection have some downsides.

There are strategies for coping with large email attachments on slow connections. In most email programs, including Outlook Express, there is an option that you can set for the connection to not fully download messages above a stated size. You can also choose to download the entire message.

Outlook has this option

Tools - Message rules - Mail
You will now see a box with options
Put a check by - When the message size is more than size
Put a check by – Do not download it from Server

When you put the checks in these boxes the bottom box will give you a rule to apply. You will see the word SIZE in the bottom box and it should be (blue) click on the word SIZE a box will appear for you to type in the size of the emails you do not want to download from the server to your Outlook Express mail box such as 3 or 5.

Click OK

This should stop your Outlook Express from downloaded large emails.

NOTE : There is also the option for you to login to your mail account and check via the webmail interface. You can then delete, forward or reply to oversize messages before downloading them.

If you have any questions please feel free to contact Tech Support at 1-877-269-8236.

Through the use of fraudulent emails, Internet thieves attempt to spoof (fish for your confidential personal information).They want your account numbers, passwords, Social Security numbers, etc. They may ask you to click on a link which they provide in the email which will attempt to install software on your computer (commonly known as “spyware”) to capture your keystrokes so that the thieves may obtain confidential information like IDs and passwords.

Always keep in mind that StarVision will not send you unsolicited emails with embedded links or pop-up windows that ask for confidential information. We will never ask you to provide any personal information or account information via our Web site or by email.

If you receive a suspicious request for confidential information that pretends to be from Star Communications do not respond to it and do not click on any links provided. Online thieves often direct you to fraudulent Web sites via email and pop-up windows and try to collect your personal information. Clicking on this link could load Spyware, viruses, and malware programs onto your computer without your knowledge.

If you provide the requested information, you may find yourself the victim of identity theft. Star Communications will not ask you to verify information this way. While some emails are easy to identify as fraudulent, other may appear to be from a legitimate address and trusted online source. However, you should not rely on the name or address in the “From” field, as this is easily altered.

With a few simple steps, you can help protect your account information from fake emails and Web sites.

  • Delete suspicious emails without opening them. If you do open a suspicious email, do not open any attachments or click on any links it may contain.
  • Never provide sensitive account or personal information in response to an email. If you have entered personal information, contact us immediately. Install and regularly update virus protection software.
  • Keep your computer operating system and Web browser current.
  • When accessing your email box if you have more than one way you check mail be sure you are only logged into one at a time. If not you could get an error message that user name and or password is incorrect. Please make sure your email client program (Outlook Express; Outlook; Eudora; Netscape; etc.) is not open while attempting to log on to webmail you will get that same error.
  • Two users cannot access the same email box at the same time. In these cases, an error will occur when you log into WebMail.
  • IMPORTANT: StarVision only saves email on the mail server for 180 days. Your mail could be deleted/purged after this time. WebMail is not intended to replace your email client software and should not be used to store any email you wish to keep. Please make sure you deliver (download) your mail to your computers email program, Outlook, Windows mail or any mail client you choose to use for permanent storage. Please do not rely on WebMail as a permanent storage method for your important emails. StarVision is not responsible for any information stored using WebMail: (email, folders, contacts).
  • WebMail may not function properly if you have a Pop-Up blocking software loaded. You might need to disable the pop-up blocking software while using WebMail.